Email Us: sales@westgeorgiacornhole.com

Policies

SHIPPING POLICY

Shipping is a flat $40 rate to the lower 48 states except the West Coast. Shipping to the West Coast is $50.

We ship FedEx ground with insurance and tracking numbers provided.

It is the customers responsibility to provide the correct address when checking out, as this will be the address we will ship our products. The ship to address MUST be provide in the SHIP TO section when checking out. Any address provided in the notes will not be used unless written confirmation has been acknowledged. Address changes that occur after checkout must be provided in writing thru email or phone call and a written confirmation of the change will then be provided.

Any package redirect charges incurred after the package has left our facility will be the responsibility of the customer.

RETURN AND REFUND POLICY

 

We strive for 100% customer satisfaction and will handle every issue/refund on a case by case basis in order to make our customer completely satisfied!

Any discrepancies with the purchased item must be reported within 72 hours of receiving the package. Failure to report discrepancies in a timely manner may result in a non-corrective action.

 For stock items, if the customer is unsatisfied and would like to return the item for a refund, then the customer must send the item back within 3 business days of having received the item. The customer is responsible for shipping costs to return, as well as a restocking fee of 15% of sale price. A refund will be processed as soon as we receive the item. In the case of damage due to shipping, see below.*

 For all custom orders, a proof must have been approved by the customer before purchase (please see proof policy below). By approving the proof the customer agrees that all things pertaining to their custom order—including, but not limited to: design, color, upgrades, bag colors, etc.—are exactly as they want. So, there are no refunds for custom orders. In the case of damage due to shipping, see below.*

 

*Any damage due to shipping must be reported within 2-3 days of shipment being received in order to properly file claim with FedEx.

 

ADD ON UPGRADES IN LISTING PICTURES
**All listings are a base price for the type of design in the listing pictures. Any add on upgrades shown in the photos are not included in the base price. Please add the desired updrades and accessories to your cart before checking out.

PROOF POLICY
**Upon receipt of a mock up proof from West Georgia Cornhole, please be sure to double check the following:
• Spelling of First & Last Names
• Dates
• Colors
• Logos
• Overall Layout of Design
Please note that it is the client’s responsibility to fully check the proof for any errors, misspellings, etc. West Georgia Cornhole, LLC is unable to accept responsibility for any errors after a file has been approved for production.

**Please be considerate of proof change requests. These can take a significant time investment. After the initial proof has been submitted, we allow for 2 following changes to first proof. Any additional proof changes or design changes will require a $20 design fee. Once a design is agreed upon and a set has been paid for, please allow 3-4 weeks for the completion and delivery of the set. All of our high quality boards are built to order, so it takes time to process the order, build the order, and have the set delivered.

COLOR MATCHING
Due to color variations between screens, there may be a slight difference in the digital proofs and final built products. If you have specific colors in mind, a Pantone color number, paint chip, or fabric sample (snail mailed to us) will help us make the best color choice decisions.

The copyright of all designs and verbiage remains the property of West Georgia Cornhole. It is a copyright infringement to copy in full or part any of our designs or verbiage. It is the client's responsibility to gain copyright permission for printed reproduction of any material, logos, designs, wording, that are submitted by client and used in design.

DISCLAIMER: West Georgia Cornhole, LLC. is not responsible, nor liable for damage, including, but not limited to property damage, personal injury or death as a result of storing, transporting or playing our games or products. By using or owning our products, you agree to these terms.

 

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