FREQUENTLY ASKED QUESTIONS
I’m wondering how the ordering process works?
Thank you for considering West Georgia Cornhole for your custom cornhole boards! We've streamlined our ordering process to make it easy and enjoyable for our customers. Here's a step-by-step guide:
Choose Your Board Style:
If you're unsure about the style, we've created a helpful video that explains the different options. Check it out here. We also provide this information in a text format through our website which can be found here.
Select a Design:
Explore our diverse range of pre-existing designs available in all build styles here. These designs can be customized to your liking. Use the "Desired Design Changes" text box to communicate any edits you'd like.
Custom Design Option:
If you prefer a fully custom product, visit our custom board listing here. This option allows you to submit up to two pieces of artwork along with additional instructions in a text box. Please ensure that the images you upload are of high quality, as they directly impact the final design.Our design team can work with images sized 3000 x 1500 pixels (JPEG/PNG). While vector files are preferred, our team will do their best with any format provided.
Design Process:
In our Design Process, we aim to cater to both straightforward and customized orders to ensure a tailored experience for each customer.
For Non-Customized Designs:
If your chosen design requires no further customization, we will promptly place your order into our production queue. This streamlined process ensures a swift transition from design approval to manufacturing.
For Customized Designs:
If your design requires personalization, our dedicated design team swings into action after you place your order. Within 2-3 business days (slightly longer during peak seasons), they will craft a proof for your review. At this stage, you have the flexibility to approve the design for production or request revisions until you're completely satisfied.
Production and Shipping:
Once your design is approved, your order moves into our production queue. Keep an eye on your email for tracking information, which will be sent once your order is shipped.
We aim to make your experience with us seamless and enjoyable. If you have any further questions or need assistance at any stage, feel free to reach out using our contact us form here.
Thank you for choosing West Georgia Cornhole, and we look forward to creating your cornhole boards!
Do you have any sets in stock and ready to be shipped or picked up?
Everything we build here at West Georgia Cornhole is MADE TO ORDER. Due to the customized nature of our products, we have limited stock readily available to be picked up or shipped.
We do have a select few items in stock including some types of bags. For availability Contact Us.
In stock items are located here.
What is your lead time?
Lead times vary depending on which product you are ordering. When placing an order for a specific product, there will be a disclaimer with accurate shipping dates available for your reference. These times will vary depending on the season as well.
Are you able to RUSH orders for a fee?
Unfortunately we are unable to rush orders at this time. The dates presented on your purchase agreement or product listings if you have not yet placed an order are the first available dates for shipping or pick up.
**RUSH orders depending on season. Please Contact Us.**
How much is shipping on a set of cornhole boards?
Specific shipping costs are calculated at the shipping portion of checkout. Rates are based on our very best prices via FedEx. On average, shipping costs between $25-50 depending on the final destination of your order. Pick-up is available for our local customers free of charge.
Can I reroute my shipment if it's going to the wrong address?
We're only able to reroute packages when shipping via FedEx. Since we ship packages via multiple carriers, you must contact us to check whether or not your shipment can be rerouted. If your shipment is due for delivery the same day, it can't be rerouted. If you contact us to have your package rerouted, please make sure that you provide us with your contact number for FedEx to call if there are any delivery issues. If you select to reroute your package via FedEx there is a $18 reroute charge and the buyer is responsible for these charges and WGC will send invoice prior to the reroute.
In addition to rerouting your package, you also have the option of having your shipment held at your closest FedEx location. You can request that FedEx hold your package once your tracking has registered at https://www.fedex.com/fedextrack. From the tracking page, select "Customize Delivery" to view your options. Please note that not all shipments can be modified online.
For USPS, you can have them intercept the package and hold it at a local facility or reroute it by visiting their website here. Enter your tracking number to find out if your shipment is eligible and create a request. Availability of package intercept depends on various factors and may not be offered for all shipments.
My tracking says delivered, but I haven’t received my shipment—what do I do?
While we trust and value our carriers, issues can occur with the delivery every once in awhile. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please contact us for assistance.
What is the Order Protection that's added to my order?
Order Protection covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, and, defective items. If something goes wrong during shipping, you can quickly file a claim in a few clicks. You'll receive a refund or reshipment if your claim is approved.
To protect your order, make sure Order Protection is toggled on in your cart.
How do I purchase Order Protection?
In your cart, there is a toggle to turn Order Protection on or off. Turn on Order Protection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during checkout. Order Protection will be added to your order by default.
How do I file a claim with Order Protection?
Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.
What does Order Protection cover?
Order Protection covers your order for loss, damage, theft, and defective items.
How much does Order Protection cost?
Order Protection can cost between $1.55 (if your order value is below $60) - 2.5% (if your order value exceeds $60)
How long does it take for my claim to get resolved?
You’ll typically get a response within an hour, and most claims are resolved that same day. Order Protection has 24/7 support staff so you can expect responses and communication around the clock.
I didn’t add Order Protection to my order, but I need to make a claim.
If you chose not to purchase Order Protection at checkout, and you have an issue with your order, you’ll need to contact our customer service team. You can contact us by filling out a contact us form.
How long do I have to make a claim?
You can submit a claim 30 - 45 days from the date you placed your order depending on the claim type.
I'd like to place an order for custom cornhole boards. Will I be able to see a proof before I place the order?
Regrettably, we cannot provide a proof prior to purchase. However, once you place your order, our skilled design team will diligently work to bring your ideas to life. The proof will be presented to you before we commence production. This ensures that everything aligns with your vision, and you'll have the opportunity to request revisions at this stage. If, for any reason, you're unable to settle on a satisfactory design, you may request to cancel your order, and we will promptly issue a full refund.
While we understand the importance of visualizing your custom cornhole boards, our post-order proofing process is designed to guarantee your complete satisfaction.
If you have any concerns or specific requests, feel free to contact us using our contact us page here.
What happens after I order a custom set?
Once an order is placed you will receive a confirmation email for your purchase.
Once your order has been processed fully into our system, it will be marked as “In Process.” This notification indicates your order is entering into the Design Approval Process. Our designers will use the information and images provided by you to create a proof for your review. Upon approval of this design, we will move forward with the production of your order.
**If you ordered a design as is without any Desired Design Changes, you will not receive a proof. Your order design will be reflective of the listing used to purchase.**
The next notification you will receive from us will be the shipment of your order. This will be an email with tracking information for your reference.
What are CornBits?
Corn Bits is our loyalty rewards program! After purchase you should be given the option to sign up for an account. This login will be different from your West Georgia Cornhole account login. The accounts are linked up and for every purchase you make, you are able to earn "CornBits" or points. If you look at our webpage at the bottom right hand corner there is a navy box that says, "VIP Program." This is where you will find a list of ways to earn points, redeem points and check your balance.
When will I receive a tracking number for my order?
Upon shipment you will receive an email with tracking information for your order. This will include a tracking number for your reference. We ship via FedEx or USPS depending on the size of product purchased.
What if my order(s) arrived damaged by the carrier upon receiving?
We hope this is not the case, however, mishandling happens and is beyond our control. We want to help resolve this issue for you ASAP and get you taken care of so you can enjoy your West Georgia Cornhole product(s)!
We require the below info to be submitted within 48 hours of delivery to properly expedite the claim process.
Please contact/email office@westgeorgiacornhole.com. We ask that you include the following information:
-
Your First & Last Name
-
Order Number
-
Pictures of the damage on the item
-
Pictures of the exterior packaging implying that there is visible damages (punctures, tears, gauges, etc.) to the box.
We will get back to you ASAP with further reviews and instructions on getting your situation resolved.
What do I do if my boards are slippery?
Like a new pair of shoes, new cornhole boards and bags need to be broken in. Playing outside and in the sun helps speed this process along. Time is truly the best remedy. Happy tossing!
Do you have any toss bags in stock?
Our solid colored Corn-filled Toss Bags, All Weather Bags, and Pro Stick and Slide Bags are readily available for purchase online or in-store.
Custom Bags are all made to order. These bags have a 4-5 day business lead time in production. To order these bags, please visit the Toss Bags section of our site.
What type of Cornhole toss bags should I get as a beginner?
Getting used to controlling the bag and which side lands on the board is one of the first steps in improving your cornhole game! Our classic Pro Stick and Slide Bags provide you with a canvas fast side and a suede slow side. With canvas on one side and suede on the other, it's designed to offer a balance between smooth sliding and controlled gripping on the cornhole board. The combination of materials allows players to adapt their strategies and throwing techniques based on the specific conditions of the game.
What are the differences between Pro Series Tournament Grade Boards and our Standard Board Series?
These differences can best be explained in the following video. For any further questions, please contact us.
https://www.youtube.com/watch?v=kkcdWpODID8&t=1s
How do we apply graphics?
We apply graphics to our boards through Direct UV Printing. Here is a video that explains this process in depth.
https://www.facebook.com/WestGeorgiaCornhole/videos/762757322341539/
How do we apply our finish?
Our finish is apply by machine with our Board Armor Technology. For more information please see the below video.
https://youtu.be/iUKJ75coJLk?si=FiGonlpbYsjy-PCC
How “weather-proof” are your boards?
Our products are meant to be enjoyed in both indoor and outdoor settings. Our boards are coated with 2-3 coats of board armor to protect your boards against the elements and preserve the integrity of the design. However extended exposure to harsh sunlight or moisture will cause damage to your boards. These boards should also be stored properly in a dry environment when not in use.
We do offer ALL WEATHER boards for those who wish to keep their boards out year round or will have vast exposure to water or moisture.
https://westgeorgiacornhole.com/all-weather-custom-cornhole-boards/
Do bags come with my order?
Yes, your order comes with 8 standard corn-filled bags with your purchase of classic cornhole boards. You are able to select 2 solid colors to match your boards. Do not store corn-filled toss bags in a closed container. They need to breathe as they are filled with organic corn. Please also be mindful to keep these in an area where insects or mice do not pose a threat.Over the years and extended use of these bags, you can expect the bags to lighten as the corn is naturally breaking down.
You are able to upgrade these toss bags to our All-Weather fill. All-Weather bags are able to be cleaned and have a significantly longer lifespan for our avid cornhole players. To do so, please select this upgrade option as you place your order.
Do your toss bags have a warranty?
Bags have a 90-Day Warranty at the closure seams. Material punctures or other damages are deemed user-error.
Can I place an international order?
Absolutely! We're delighted to inform you that we do offer international shipping. However, please note that our standard or domestic shipping rates do not apply to international orders. To receive a shipping quote, kindly provide us with the complete shipping address and the specific details of the product(s) you're interested in, including quantities and any specifications such as color options.
Once we've provided a quote and you're ready to proceed with the order, we will generate an invoice for you. Upon payment, we'll swiftly process and ship your order to your international destination.
For personalized assistance and to initiate the international ordering process, please contact us using our contact us page here with the above information.
We appreciate your interest in our custom cornhole boards and look forward to serving you globally!
How long will transit take?
Below we have included an ideal map of transit times per FedEx and USPS as these are our primary shipping carriers. These transit time are not guaranteed as FedEx and USPS has experienced some delays in response to a very high quantity of orders to be delivered and a shortage of staff. We have provided this information to give you a fair estimate of the transit period for your order once it has been shipped.
